Matthew Burrough

Matt's Email


University of Illinois at Urbana-Champaign, Urbana, IL

Master of Computer Science, 2011 - Present (Expected Graduation: Fall, 2014)

Graduate Certificate in Computer Security, 2013

Rochester Institute of Technology, Rochester, NY

B.S. Highest Honors in Applied Networking and System Administration, 2003 - 2007

Area of Concentration: Computer Security

Honors Program Graduate

Honors Capstone: “Security in HD Radio Systems”

Grade Point Average: 3.87; Professional Field of Study GPA: 3.90


Microsoft, Charlotte, NC

Software Development Engineer

February 2014 – Present

Worked on software projects on MSIT's Applied Technology and Platforms (ATP) team.
ATP is a small group focused on innovation, research and development. Wrote proof
of concept tools to demonstrate the feasibility of using new technologies internally
at Microsoft.

Microsoft, Charlotte, NC

Escalation Engineer

July 2009 – February 2014

Performed code review, debugging, code instrumentation, and reverse engineering for
the Platforms Global Escalation Services team. Suggested code changes to the product
group. Authored tools and worked on initiatives to improve Windows compatibility,
reliability, and sustainability. Created numerous KB articles, blog posts, and
training documents. Mentored other engineers.

Microsoft, Charlotte, NC

Support Escalation Engineer

March 2008 – July 2009

Provided support to customers on Microsoft’s Windows Server Performance team.
Solved complex Windows issues and resolved critical situations. Subject Matter
Expert in performance, Windows shell, Terminal Services, and Help & Support/
Remote Assistance.

National Public Radio, Washington, DC

Technical Researcher

November 2005 – February 2008

Developed and tested a cross-platform multi-stimulus subjective testing tool in Java
for use in research.  Configured HD broadcasting equipment and performed security
research on those systems.  Developed Program Associated Data, Program Service
Data, and Advanced Application Service applications for use in HD broadcasting
environments.  Worked on PHP/MySQL-based website backend.  Designed Closed
Captioned Radio system.  Presented work at industry conferences.

Rochester Institute of Technology, Rochester, NY

Computing Lab Manager

October 2004 – May 2007

Maintained a lab of PCs (Windows XP, 2003 Server, and Ubuntu Linux) and
Macintosh (OS X 10.4) systems. Set up Active Directory and managed user accounts.
Installed software, updates, and repaired and upgraded hardware.

Rochester Institute of Technology, Rochester, NY

Desktop Support Representative

May 2005 – August 2005

Provided Windows and Linux computer support to RIT’s faculty and staff.

Rochester Institute of Technology, Rochester, NY

Java Programming Grader

September 2004 – February 2005

Graded assignments for two Java courses.

Princeton University, Princeton, NJ

Database Designer

June 2003 – August 2003

Designed and implemented a database of budget reports for the Provost.

iBiquity Digital Corporation, Warren, NJ


June 2001 – August 2001

Performed subjective testing, worked with audio samples, analyzed test data. 
Trained and tested as an expert listener. 


“Supporting Windows Phone”

Presented to Microsoft Serviceability group, Charlotte, 2014

“Developing with Mex”

Presenter in the Microsoft Serviceability Triage Series, Charlotte, 2013

“The Power of Mex”

Presenter at the Microsoft Global Escalation And Readiness Summit, Redmond, 2013

Implementing and Managing Windows Server 2008 Hyper-V (MOC 6422A)

Taught three-day course on Hyper-V at New Horizons, Charlotte, 2011

“Over-the-Air Closed Captioned Radio”

Press Conference at the International Consumer Electronics Show, Las Vegas, 2008

“New Mandates for Accessible Wireless Emergency Services - Digital Radio”

Presenter, G3ict Roundtable at the Digital Cities Convention, Washington, 2007

“The Magic of Technology”

Guest Presenter, Helen Keller National Center Adaptive Technology Seminar, New York, 2007

“NPR Labs and the Future of Radio”

Guest Speaker at the October Society of Broadcast Engineers Meeting, Oklahoma City, 2007

“PAD Distribution for NPR Programming”

Speaker at the NPR Labs PAD/PSD Workshop, Charlotte, 2007

“HD Radio Closed Captioning”

Speaker at the NPR Radio Accessibility Conference, Washington, 2007

“Security Challenges in the Face of Convergence”

Guest Speaker at the PBS Technology Conference, Las Vegas, 2007


  Microsoft Certified Trainer
  Microsoft Certified Solutions Associate (MCSA):
    Windows Server 2008
    Windows 7
  Microsoft Certified IT Support Professional:
    Virtualization Administrator (MCITP: VA)
    Enterprise Administrator (MCITP: EA)
    Server Administrator (MCITP: SA)
    Windows 7 Enterprise Desktop Administrator (MCITP: EDA)
    Windows 7 Enterprise Desktop Support Technician (MCITP: EDST7)
    Enterprise Support Technician (MCITP: EST)
    Consumer Support Technician (MCITP: CST)
  Microsoft Certified Systems Engineer (MCSE) + Security
  Microsoft Certified Professional Developer (MCPD):
    Windows Developer 3.5
  Microsoft Certified Technology Specialist (MCTS):
    Windows 7, Configuration
    Windows Server 2008 R2 Server Virtualization
    Windows Server 2008 R2 Client Virtualization
    Windows Internals
    .NET Framework 3.5, Windows Forms Applications
    Forefront Client and Server, Configuration
    Volume Licensing Specialist, Large Organizations
    Volume Licensing Specialist, Small and Medium Organizations
    Windows Server 2008 Application Infrastructure: Configuration
    Windows Server 2008 Active Directory: Configuration
    Windows Server 2008 Network Infrastructure: Configuration
    Windows Server 2008 Hyper-V: Configuration
    System Center Virtual Machine Manager: Configuration
  Internet Security and Acceleration Server 2006: Configuration
    Windows Small Business Server 2008: Configuration
    Windows Essential Business Server 2008: Configuration
    Planning, Deploying, and Managing a Hosting Environment
    Windows Vista: Configuration
    Connected Home Integrator
  Microsoft Certified Systems Administrator (MCSA) + Security plus recertification
  Microsoft Certified Desktop Support Technician (MCDST)
  Microsoft Certified Professional (MCP)
  Other Microsoft Certifications/Exams:
    MCSA Security Specialization Skills Update
    Internet Security and Acceleration Server 2004, Configuration
    Consumer Sales Specialist
  SBE Certified Broadcast Network Technician (CBNT)



CSS Outstanding Team Award, Microsoft, 2014
Great People - Great Performance: CPE and Operational Excellence, Microsoft, 2013
Great People - Great Performance: Silent Hero, Microsoft, 2011
Nathaniel Rochester Society Scholar, Rochester Institute of Technology, 2005 – 2007
Presidential Scholar, Rochester Institute of Technology, 2003 – 2007
First Place, McAfee Network Security Competition, 2006
Edward J. Bloustein Distinguished Scholar, 2003


Alpha Sigma Lambda Honorary Society Member
Carolina IT Professionals Group Member
Cisco Networking Academy Graduate
CompTIA Member
Internet Society (ISOC) Global Member
Society of Broadcast Engineers (SBE) Member (former)
Institute of Electrical and Electronics Engineers (IEEE) Member (former)
Association for Computer Machinery (ACM) Student Member (former)


President, Information Technology Student Organization, 2005 – 2007
Co-host, IT’s SO Tech Radio Show, WITR-FM, 2005 – 2007
Engineering Assistant, WITR-FM, 2003