Matthew Burrough
EDUCATION
University of Illinois at Urbana-Champaign, Urbana, IL
Master of Computer Science, 2011 - Present
Expected Graduation: Summer, 2014
Rochester Institute of Technology, Rochester, NY
B.S. Highest Honors in Applied Networking and System Administration, 2003 - 2007
Area of Concentration: Computer Security
Honors Capstone: “Security in HD Radio Systems”
Grade Point Average: 3.87; Professional Field of Study GPA: 3.90
| Microsoft Certified Trainer | ||
| Microsoft Certified Solutions Associate (MCSA): | ||
| Windows Server 2008 | ||
| Microsoft Certified IT Support Professional: | ||
| Virtualization Administrator (MCITP: VA) | ||
| Enterprise Administrator (MCITP: EA) | ||
| Server Administrator (MCITP: SA) | ||
| Windows 7 Enterprise Desktop Administrator (MCITP: EDA) | ||
| Windows 7 Enterprise Desktop Support Technician (MCITP: EDST7) | ||
| Enterprise Support Technician (MCITP: EST) | ||
| Consumer Support Technician (MCITP: CST) | ||
| Microsoft Certified Systems Engineer (MCSE) + Security | ||
| Microsoft Certified Professional Developer (MCPD): | ||
| Windows Developer 3.5 | ||
| Microsoft Certified Technology Specialist (MCTS): | ||
| Windows 7, Configuration | ||
| Windows Server 2008 R2 Server Virtualization | ||
| Windows Server 2008 R2 Client Virtualization | ||
| Windows Internals | ||
| .NET Framework 3.5, Windows Forms Applications | ||
| Forefront Client and Server, Configuration | ||
| Volume Licensing Specialist, Large Organizations | ||
| Volume Licensing Specialist, Small and Medium Organizations | ||
| Windows Server 2008 Application Infrastructure: Configuration | ||
| Windows Server 2008 Active Directory: Configuration | ||
| Windows Server 2008 Network Infrastructure: Configuration | ||
| Windows Server 2008 Hyper-V: Configuration | ||
| System Center Virtual Machine Manager: Configuration | ||
| Internet Security and Acceleration Server 2006: Configuration | ||
| Windows Small Business Server 2008: Configuration | ||
| Windows Essential Business Server 2008: Configuration | ||
| Planning, Deploying, and Managing a Hosting Environment | ||
| Windows Vista: Configuration | ||
| Connected Home Integrator | ||
| Microsoft Certified Systems Administrator (MCSA) + Security plus recertification | ||
| Microsoft Certified Desktop Support Technician (MCDST) | ||
| Microsoft Certified Professional (MCP) | ||
| Other Microsoft Certifications/Exams: | ||
| MCSA Security Specialization Skills Update | ||
| Internet Security and Acceleration Server 2004, Configuration | ||
| Consumer Sales Specialist | ||
| SBE Certified Broadcast Network Technician (CBNT) | ||
EXPERIENCE
Microsoft, Charlotte, NC
Escalation Engineer
July 2009 – Present
Performed code review, debugging, code instrumentation, and reverse engineering for
the Platforms Global Escalation Services team. Suggested code changes to the product
group. Authored tools and worked on initiatives to improve Windows compatibility,
reliability, and sustainability. Created numerous KB articles,
blog posts, and
training documents. Mentored other engineers.
Microsoft, Charlotte, NC
Support Escalation Engineer
March 2008 – July 2009
Provided support to customers on Microsoft’s Windows Server Performance team.
Solved complex Windows issues and resolved critical situations. Subject Matter
Expert in performance, Windows shell, Terminal Services, and Help & Support/
Remote Assistance.
National Public Radio, Washington, DC
Technical Researcher
November 2005 – February 2008
Developed and tested a cross-platform multi-stimulus subjective testing tool in Java
for use in research. Configured HD broadcasting equipment and performed security
research on those systems. Developed Program Associated Data, Program Service
Data, and Advanced Application Service applications for use in HD broadcasting
environments. Worked on PHP/MySQL-based website backend. Designed Closed
Captioned Radio system. Presented work at industry conferences.
Rochester Institute of Technology, Rochester, NY
Computing Lab Manager
October 2004 – May 2007
Maintained a lab of PCs (Windows XP, 2003 Server, and Ubuntu Linux) and
Macintosh (OS X 10.4) systems. Set up Active Directory and managed user accounts.
Installed software, updates, and repaired and upgraded hardware.
Rochester Institute of Technology, Rochester, NY
Desktop Support Representative
May 2005 – August 2005
Provided Windows and Linux computer support to RIT’s faculty and staff.
Rochester Institute of Technology, Rochester, NY
Java Programming Grader
September 2004 – February 2005
Graded assignments for two Java courses.
Princeton University, Princeton, NJ
Database Designer
June 2003 – August 2003
Designed and implemented a database of budget reports for the Provost.
iBiquity Digital Corporation, Warren, NJ
Intern
June 2001 – August 2001
Performed subjective testing, worked with audio samples, analyzed
test data.
Trained and tested as an expert listener.
PRESENTATIONS
Implementing and Managing Windows Server 2008 Hyper-V (MOC 6422A)
Taught three-day course on Hyper-V at New Horizons, Charlotte, NC, 2011
“Over-the-Air Closed Captioned Radio”
Press Conference at the International Consumer Electronics Show, Las Vegas, 2008
“New Mandates for Accessible Wireless Emergency Services - Digital Radio”
Presenter, G3ict Roundtable at the Digital Cities Convention, Washington, 2007
“The Magic of Technology”
Guest Presenter, Helen Keller National Center Adaptive Technology Seminar, New York, 2007
“NPR Labs and the Future of Radio”
Guest Speaker at the October Society of Broadcast Engineers Meeting, Oklahoma City, 2007
“PAD Distribution for NPR Programming”
Speaker at the NPR Labs PAD/PSD Workshop, Charlotte, 2007
“HD Radio Closed Captioning”
Speaker at the NPR Radio Accessibility Conference, Washington, 2007
“Security Challenges in the Face of Convergence”
Guest Speaker at the PBS Technology Conference, Las Vegas, 2007
AWARDS
Great People - Great Performance: Silent Hero, Microsoft, 2011
Nathaniel Rochester Society Scholar, Rochester Institute of Technology, 2005 – 2007
Presidential Scholar, Rochester Institute of Technology, 2003 – 2007
First Place, McAfee Network Security Competition, 2006
Edward J. Bloustein Distinguished Scholar, 2003
MEMBERSHIPS
Alpha Sigma Lambda Honorary Society Member
Carolina IT Professionals Group Member
Cisco Networking Academy Graduate
CompTIA Member
Internet Society (ISOC) Global Member
Society of Broadcast Engineers (SBE) Member (former)
Institute of Electrical and Electronics Engineers (IEEE) Member (former)
Association for Computer Machinery (ACM) Student Member (former)
UNIVERSITY ACTIVITIES
President, Information Technology Student Organization, 2005 – 2007
Co-host, IT’s SO Tech Radio Show, WITR-FM, 2005 – 2007
Engineering Assistant, WITR-FM, 2003